With more than 20 years experience in computers and the IT industry.
I hold Certificate III & IV in IT Support Services and Certificate IV in Training and Education.
When it comes to business practices that we aim to serve our clients to the best of our abilities. When it comes to not only fixing computers but any job we take on, our aim and most important consideration is the client’s satisfaction because a good business is not just about making money, but it’s about building relationships with those clients. It’s not just about doing the job, but doing the job well, so the client feels they have gotten their value for money.
When we are called to fix a computer, if we discover a fault or even a potential fault that could arise in the near future, we feel it is our duty to advise the client and let them know what this situation is and what their options are and if we can, fix that problem before leaving. It is always our intention that if the job is done right, there shouldn’t be a need to help that client again with the same problem anytime soon unless it is in relation to a different piece of equipment.