I have more than 20 years experience in computers and the IT industry.
I started out with computers when I was young with a keyboard computer from Dick Smith connected to a TV using cassette tapes to load and save information.
Things have progressed a long way since then and I have watched and worked on computers as they went from a clunky business orientated device to a personal computer designed for the everyday person.
I hold Certificate III & IV in IT Support Services and Certificate IV in Training and Education.
I believe when it comes to my business practices that I serve my clients to the best of my abilities. When it comes to not only fixing computers but any job I take on, my aim and most important consideration is the client’s satisfaction because a good business is not just about making money, but it’s about building relationships with those clients. It’s not just about doing the job, but doing the job well so the client feels they have gotten their value for money.
When I am called to fix a computer, if I discover a fault or even a potential fault that could arise in the near future, I feel it is my duty to advise the client and let them know what this situation is and what their options are and if I can, fix that problem before I leave. It is always my intention that if I do my job right, I shouldn’t have to help that client again anytime soon unless it is in relation to a different piece of equipment.